FREQUENTLY ASKED QUESTIONS
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Shipping & Returns
- What is your return policy? We want you to be completely satisfied with your purchase. If you're not, simply return your item within 30 days for a full refund. Returned items may be opened but must be in their original condition.
- How long does shipping take? Shipping times vary depending on your location and the shipping method you choose. Typically, you will receive your domestic orders within 7-10 business days, while international orders may take up to 2 weeks.
- What are your shipping costs? We offer insured shipping at the rate of £4.95. Free for orders over £50.
- Do you ship internationally? Yes, we ship internationally.
Products & Orders
- How can I track my order? Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. You can also use our lookup order on our website.
- Can I cancel or modify my order? You can cancel or modify your order as long as it has not yet shipped. Please contact our customer service team as soon as possible.
- I received a damaged item. What should I do? We apologise for the inconvenience. Please contact our customer service team immediately and provide photos of the damaged item. We will arrange a replacement or full refund.
Customer Service
- How can I contact customer service? You can contact our customer service team via email at saiyanshop.contact@gmail.com.
- What are your business hours? Our customer service team is available 24/7.
Payments & Security
- What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX).
- Is my personal information safe? Yes, we use industry-standard security measures to protect your personal information. Your credit card information is encrypted during transmission.
Discounts & Promotions
- Do you offer discounts for bulk orders? Yes, we offer discounts for bulk orders. Please contact our customer service team for more information.
- How often do you have sales or promotions? We frequently have sales and promotions throughout the year. Be sure to subscribe to our newsletter to stay updated on the latest deals.
General Questions
- Are your products safe for children? Yes, our products are safe for children. We adhere to all safety regulations and use non-toxic materials.
- How can I become an affiliate partner? We have an affiliate program that allows you to earn commissions by promoting our products. Please contact our customer service team for more information.